- Jurisdiction: The company is based in the Czech Republic. The country is not among the 14-Eyes and has strict privacy laws.
- Servers: The service has more than 55 server locations around 34 countries. The server network is huge and widely spread as well.
- Speed: The client gives more than 80% of the original speed in general across most of the server locations.
- Strong Encryption: The user’s date is secured with 256-bit encryption. It is the most robust encryption that any VPN service can offer.
- Dedicated Servers: They even provide dedicated servers for streaming and P2P file sharing on the service. The user can use one of these servers to fulfill their needs on the network.
- Single Protocol: The service offers only one protocol to the user. Even though it is one of the best protocols available, they should provide more options to the user.
- No Kill-Switch: There is no kill-switch on the client. A kill switch automatically stops the internet traffic if the VPN connection drops.
Homescree When Secureline is Connected
Most of us have heard of Avast at one point
or another. It is one of the giants in the cybersecurity space and caters its
services to the users worldwide.
It has a wide range of products which
intend to increase the security of the user’s data and privacy.
Avast SecureLine VPN is also among one of
these services. The service looks promising at first glance, and it seems to
have all the essential features required of a VPN service.
We also expect the service to make use of
the rich knowledgebase and experience that comes with Avast and hope that it is a multifaceted VPN service.
Even though the product comes from Avast
and everything should be laid out professionally,
we will still go through all the policies and statements related to the
The security measures will also undergo
some serious scans, and we don’t remember
the last time we did not make a big fuss
about the speed on a VPN service.
They also promise an efficient service when
it comes to bypassing the geo restrictions, so, we will also let you know if
you can binge-watch that series you always wanted to.
By the end of this review, you will have
more knowledge about the product as well as the VPN in general, and you will
most likely be able to make an informed decision about the product.
The server network is the foundation upon
which the whole VPN service rests. The user’s internet traffic is routed through
the server locations in the network to
mask the IP address and other such information about the user.
It is needless to say that the server
network has a vital role in safekeeping the privacy of the user on the VPN
large number of servers in a VPN network ensures that users don’t come cross
bottlenecks of high-density traffic and
that they have a lot of server location
options to bypass various geo-restrictions.
The bandwidth capacity of servers is not discussed very often, but it is again
one of the features which give an idea
about the health of the server network.
There are more than 55 server locations
across more than 34 countries around the globe at the time of this review.
They have server locations in Africa, Asia
Pacific, Europe, Middle East, North America, and South America.
They have a big spread out server network.
We excepted something along the same lines as the
service was expected to make use of the Avast resources.
Not only they provide a significant and dispersed server network, but the way they have presented all the servers on the
client is also noteworthy.
Server Sorting Options
A lot of the VPN services can learn a thing
or few when it comes to sorting the servers and providing the user with better
server selection options.
They have got dedicated servers in the
network which they serve elegantly as
They have sorted the servers by region as well as specialization. For dedicated servers, the user gets specialized P2P and streaming servers
The user can access the dedicated servers from
the regional server tray as well to get the best of both the worlds.
Many locations around the world obstruct
P2P file sharing. It has now become increasingly difficult to do P2P file
sharing on the VPN networks as well.
Therefore, dedicated P2P servers come in
handy, and the user need not go looking
for a server which allows P2P file sharing on the network.
The streaming servers also serve their
purpose and allow the user to stream content from the server region without any
worry of the geo restrictions.
They provide the optimal server location
option on the client as well. It is generally the physically closest and
therefore the fastest server location for the user.
Avast is a multinational cybersecurity
company. The company, and therefore the product as well, fall in the Czech
They have headquarters in the picturesque
city of Prague. This European country is not among the 14-Eyes group, and the
local laws respect individual privacy.
Avast SecureLine VPN calls itself a no-logs
VPN service. They do not monitor any of the user’s data inside the VPN tunnel.
They do not keep track of the websites visited by the user or the data that
he/she transfers when using the service.
However, there is some form of data collection, and
some parts of it can be a bit concerning for a lot of the users.
The service logs the IP address of the user
as well as IP address of the destination server. Along with the IP addresses,
time stamps and data volume flow through the network is also logged.
The service provider deletes all this data
after 30 days under normal circumstances.
However, no regular customer of the service
would like such a policy. The IP address of the user can compromise the
location of the user and the privacy as well.
There is some usual collection of
information on the service as well as on the official website. They store the email address and the
transaction details of the user.
The companies need such information to keep
the services up and running.
There is furthermore data accumulation by
the analytics services employed by the VPN service provider. There are cookies
involved when the user visits their official website.
The collection of data on the official
website is mostly for of improving the
service and monitoring the user behavior on the website.
They have a very detailed and thorough
The service is transparent and professional
in their manner of conduct. They never
tried to hide a fact from the user. But, at the same time, they need to reduce some of the data collection on the
An IP address is a very sensitive
information, and no VPN user can appreciate the logging of such data.
Connection Time Analysis
There are not many people who consider connection time while reviewing a VPN
service. But the connection time analysis indicates the swiftness of the
The analysis also helps tell the user about
the reliability of the client and the service. A reliable client will tend to
be uniform and consistent with the results in the connection time analysis.
Avast SecureLine VPN took an average of
eight seconds to connect to the network.
The client gives steady performance most of
the time, and the user should not come across a lot of surprises while connecting
However, keeping in mind that the client
does not offer many customization
options, it should take a lot less time to connect to the network.
There are VPN services such as Hotspot Shield which take less than three seconds to establish a connection with the VPN network.
Speed For Various Server Settings/Options
This internet generation can deal with
pretty much anything but slow internet. There is no way around this issue, and
everyone wants a faster internet connection.
The VPN services came into existence with
the goal of securing the privacy and data of the user. But those were the old
days. Now, the modified goal of VPN services is to secure the data and privacy of the user without slowing down
his/her internet speeds.
We all know that it is easier said than
done, and there are a lot of VPN services
which struggle to provide good speeds along with robust security.
We are also aware of the lineage of Avast
SecureLine VPN, therefore expect more than average
performance in this section.
The client has an optimal server location
option, so we connected to it and did the speed test. The download speed on the
optimal server was around 86% of the original speed. But both the upload speed
and the ping rate suffered a massive hit.
Generally, the optimal servers are the
geographically closest server for the user’s location, but in this case, we got connected
to some far away server. We are not complaining as the speeds obtained were
We then connected to the physically closest
server for our location, and the download speed was similar to that of the
optimal server. But the ping rate and the upload speed saw some significant improvement.
The service provider needs to improve the
efficiency of the optimal server selection option.
We connected to a few other server
locations as well, and the speeds turned
out to be great for most of the locations.
For the UK and the Netherlands server, we recorded more that 87% and 89% of
the initial speed. The speed on the US server was around 74% when compared with the original speed.
The most impressive part of the test was
that the client gives excellent speeds throughout the network, and
this gives the user a lot more freedom on the network.
There is also no mention of capping of
speeds or bandwidth on the network. The service provides a combination of high speed and a massive server network with
We don’t think that a service can get any
better in the performance section. Avast SecureLine VPN can even be considered as a benchmark for performance in
the VPN services.
Now that we know that there should not be
any performance related issues on the client,
it is time to discuss the ever-important security features on the product.
As a cybersecurity firm, Avast should be
aware of a lot of ways by which the cybercriminals try to breach into the
user’s data and privacy. They should also be mindful
of the potential new techniques that can
be employed to compromise the user’s data.
Thus, we expect the service to leave no
stone unturned when it comes to safeguarding the user online.
The VPN service encrypts the data of the users for
the while it is in the VPN tunnel. Avast SecureLine VPN encrypts the
user’s data with AES 256-bit encryption.
It is military grade encryption and the best that any service can
offer. The data is virtually impossible to decrypt after such robust encryption.
However, it also requires a lot of the
processing ability of the device to encrypt and the decrypt the data with such
heavy encryption. But the bargain is still fruitful as the encryption cover is
This encrypted data is then routed through secure protocols or tunnels. The usual
internet traffic is also routed through
such tunnels or protocols, but the level of security and speed varies from tunnel to tunnel.
OpenVPN protocol is considered to be the
current leader of the protocols used in the VPN service. It is the best blend
of speed and security when it comes to protocols.
Avast SecureLine VPN routes all of the user’s traffic through this protocol
only. Even though it is a very safe and fast protocol, we feel that they should
have included more protocol options in the client.
Most of the top VPN services give users a
lot of protocols to choose from, and so should Avast SecureLine VPN. There can
be a few users who would compromise a bit with the security for that extra bit
of speed, and they should have the option to choose a faster even though less
There is DNS leak protection on the service
as well. With DNS leak protection, the user can easily bypass the geo
restrictions without exposing the actual device location.
They have private DNS servers, and the user
can rest assured that no third-party will get access to his/her DNS queries.
They also have IP leak protection. All the
IPv6 requests are blocked, and the client supports IPv4.
Many VPN services which support IPv4 don’t
take care of the IPv6 requests, and this mismatch in IP can sometimes lead to
IP address leak of the user.
But there is something very trivial yet
vital that they missed. There is no internet kill-switch on the client. A
kill-switch automatically stops the internet traffic if the VPN connection
drops. This way none of the user’s data reaches the internet without the safety
of the VPN.
Kill-switch has become more of a norm on
the VPN services these days. Avast SecureLine VPN should implement this useful
feature on their client.
The overall state of security on the client
is excellent apart from the kill-switch
which can prove to be the chink in the armor.
The protocol, as well as the encryption,
are top notch, and so are the rest of the features. But the user has not much
control over any of these as there are no options for the client to make a
will discuss more about these options in
the next section.
User Interface and Experience
The competition in the VPN market is stiff,
and the services need to look beyond the scope of speed, security, and privacy
to come up with better products.
The user interface is something which can be one of those critical areas. It can add a lot to the appeal
of the product if appropriately designed.
It is the interface through which the user
interacts with the service, and a good user interface can make a lot of
difference when the user must choose
between two comparable services.
The user interface of Avast SecureLine VPN is
excellent in a few sections, but there
are a few sections where it can improve a lot.
The home screen displays a connection
button on the top and server option at the bottom. At the same time, it shows the connection status, and the IP address
of the user if disconnected or the IP address of the server if connected to the
There is a ‘Menu’ button at the top right
along with the option to close and minimize the window.
The user can quickly connect to the network
from this window. The user gets a ton of option when it comes to changing the
The server tray is categorized under the region as well as the specialty tab. The
user can choose a specific area and then
pick one of the servers from the region.
He/she can also go for the dedicated
streaming and P2P servers and get the best server for the need. The servers are listed in a
clean way, and the service provider could not have done a better job in
Sadly, the server selection was the best
part about the client, and things go
downhill from here.
As we discussed earlier, there are not many
options on this service, and the same goes with the user interface as well.
The ‘Menu’ icon displays three options
which are ‘Settings,’ ‘My Licenses,’ and ‘About.’ All these open into different
The ‘Settings’ window is further divided into two sections. In the
‘General’ section, you can take care of the notifications, make the app start
with the system, or even become a beta tester for the service.
Various Setting Options in the UI
In the ‘Network Security’ section, the user
can make a few decisions in the way the VPN starts.
The ‘My Licenses’ option opens up the
user’s profile for Avast. It displays all the information related to his/her
In the ‘About’ section, the user can see
the permissions and the copyrights used in the application.
License Info and About Section
The service provider could have added a lot
of relevant features and options in the user interface.
However, instead of providing unnecessary toggle switches for DNS leak
protection and IP leak protection, the service provider made them automatic
which is also a commendable step.
The user interface of the service leaves
the client yearning for more options. The service provider should address this
issue and come up with some more customization options.
Platforms and Devices
The service is not available across as many
platforms as we expected. The platform support is limited, and the devices
supported by the lesser know platforms won’t get a VPN cover from the service.
The client is available for Windows, MacOS,
Android, and iOS.
They have not included any other platform
or device such as Linux or routers in the support list of the service.
They allow the user to have the VPN cover
simultaneously over 5 devices, but the
limited platform support on the service suggests that the user will rarely come
across such a scenario.
We feel that the company should have at
least included the routers in the support list as well. This way the users can
have most of their devices covered under the VPN umbrella.
The service provider needs to realize that
a lot of the devices connect to the internet these days, and the user wants to
secure all such connections. Therefore, the company should work toward
providing the VPN support to more devices and platforms.
The customer support for the service is the
same as it is for all the Avast services.
They don’t promise live chat support for the service, but the user is likely to get
live chat help on the website at most times of the day.
We did contact the live chat support and
asked a few questions. All our questions were
answered properly and in quick
time as well. The live chat support was as professional as it can get, and the
user is likely to feel satisfied after the interaction.
Apart from the live chat support, the user
can submit a query ticket as well and get the response over email. This option
comes handy when the live chat representatives are not available.
The website built for the service is
informative as well, and the user should get most of his/her doubts cleared on it.
They have discussed most of the relevant
topics on the website. The support page gives the information in an even more
The overall support from the service is
thorough and satisfactory, just like
something one can expect from a big cybersecurity company.
Avast SecureLine VPN performs very well in
most of the sections, and it only a matter of time that the service gets even
The jurisdiction is not in some
controversial country. There are
dedicated servers in the network. The
encryption is strong. The protocol is the
best. The speed is excellent.
The service took care of all the macro
features really well. But there is still
room for improvement on the product.
The service provides
needs to provide more options to the user, be it in the protocols or the
The user can do with more options when it
comes to platform support as well. The service provider needs to make the
client usable on most of the platforms.
Kill-switch is also one of the essential features that the service needs to
imply in the product.
There is no issue with the performance of
the client whatsoever. It serves all the purpose of a VPN service. We can easily recommend this service to the
user if the service provider addresses the issues