AzireVPN Review

Pros

Official Logo


  • NAT firewall: The user can choose between Public or a NAT IPv4 address. This feature is included at no extra cost and makes the user feel safer on the network.
  • IPv6 leak protection: The product supports IPv6. The users don’t need to worry about IP leaks or disable IPv6 on their devices when connecting to the network
  • P2P file sharing: They allow P2P traffic on their servers, and the users can easily share content on their network
  • Security: They emphasize a lot on the security. They set up and install the hardware on the servers themselves.
  • No logging: They keep no log of the user’s data. They claim that their servers run without any hard drives to make sure that no data is collected.

Cons

  • Swedish Jurisdiction: Sweden is one of the 14-Eyes countries and the chances the government surveillance can never be checked off completely.
  • Number of servers: They have got only 22 servers in 5 server locations. There should be more servers to make sure there is a smooth flow of traffic across the servers. The number of server locations should also increase, giving the user more options.
  • User interface: There is a scope for a lot of improvement when it comes to user interface. The ‘azclient’ is available only for OpenVPN protocol, and for WireGuard protocol the user needs to generate configuration files for every device.
  • Not user-friendly: The user needs to have quite some knowledge of protocols and ports beforehand. The product is very complicated for a non-technical person looking for ways to maintain his privacy online.

Overview

AzireVPN Client – UI

AzireVPN is a product by Netbouncer AB
which is based in Sweden. The product
came into existence in 2012 and seemed to
have improved continuously after that.

Sweden is
one of the 14-Eyes countries, and this fact may make a lot of the users
uncomfortable. 14-Eyes and the associated countries are known to internally
share all the surveillance and monitoring data.

In 2017 they introduced WireGuard protocol in their service, and now it seems that they are trying to push it forward as the USP of their product. The official website of the product looks more like an advertisement front for WireGuard protocol.

Quick Overview
Free Trial24 hr Free Trial
ProtocolsOpenVPN, WireGuard
PlatformsWindows, Mac, Linux, Andoird, Routers
JurisdictionSweden
LoggingNo Logging
EncryptionChaCha20
Connections5 Devices Allowed
Locations5 Locations
Servers22
Netflix/P2PP2P Available
Payment OptionsCredit Card, PayPal, Cryptocurrencies
Support OptionsEmail Support
Pricing From€ 4/mo Billed For 3 Months
Guarantee7 Day Money Back

However, it also cannot be denied that
WireGuard protocol is a very safe and a fast protocol.

The provider seems to be very proud and
confident of the security and technological
advancement of the product as it has been
highlighted on the official website.

It is also worth noticing that they lack on
a lot of fronts such as the number of servers, apps for devices and platforms.

It is pretty much evident that this review
will be focused on weighing the pros against the cons. We will be discussing if the
product is worth making the sacrifices on the user-friendliness
front.

Servers

Various Server Options

They have got 22 servers located across 5 different locations which are Canada, US, UK,
Spain, and Sweden.

The fact that the number of server
locations can be counted on the fingers of a single hand can already make a lot
of people make up their minds against this product.

A higher number of servers not only helps
reduce the traffic per server and gives the user an option to connect through
more locations across the world, but it
also says a lot about the popularity of the product.

They have tabulated all the server data
separately for all the protocols on the official website. It shows the server
location, ports available, hostname, protocols,
and the number of servers.

They also claim that they set up and install all the hardware on the servers themselves and don’t involve any
third party in the process. There is a small video on the official website
which supposedly highlights this thing only.

They say that there are no hard drives
installed on the servers to make sure
that there is no data stored on the servers.
All these measures are quite reassuring when it comes to safeguarding the
user’s privacy.

They have their own DNS servers too which are in Sweden and the United States.
WireGuard, OpenVPN, and Socks5 servers are in all the five locations.

Privacy Policy

When it comes to the privacy policy, it is natural to feel a bit
more concerned about the security of the
personal data. We carefully went through their privacy policy to make sure
there are no loopholes.

The company is not bound by the law to log the user’s personal
data. They have also employed a no logging policy, and none of the user’s data is
collected.

They don’t keep track of user’s activity
online when using their service. They don’t keep
a log of timestamps and other information
regarding the user’s connection/disconnection from the service.

They don’t keep track of the bandwidth, the
user’s personal IP address and the IP
addresses of the Azire servers that the
user connects to while using the service.

They also don’t log the user’s DNS queries.

The information which they collect is also mentioned in their privacy policy. It
includes the username and password of the customers. Providing them the email
is optional, and the user can choose not
to disclose his/her email.

There are cookies involved when someone
visits their website, and other such non-personal
data is collected.

The user can choose to not get into the
payment logs by using bitcoins or other virtual currencies to make payments.
However, the refund policy will not be applicable if one uses virtual currency
to make payments.

The user is not eligible for a refund in case of one-month packages also.

The privacy policy seemed transparent and
reasonable enough to us. The VPN provider
made sure to take all the necessary steps to keep a user’s personal information safe. And one way to not lose things is by not having them at first
place.

But, the fact that it comes from one of the 14-Eyes country, one can never be sure enough.

Connection Time Analysis

Trial NoCanadaUSAUKSpainSweden
Avg Time13.08615.21212.97214.8114.578
Time to establish a connection (seconds)
114.2213.1312.6115.1915.83
212.5517.5713.4917.9412.57
312.9115.2613.1213.3815.05
412.7217.712.6513.8213.04
513.0312.412.9913.7216.4

We did the connection time analysis for all
the server locations. We were using ‘azclient’
which supports only OpenVPN protocol.

We can clearly
see that the product is not lightning
fast when it comes to connection time. Canadian and English servers performed
better. But we can call them better only when we are comparing them with the
servers of AzireVPN.

The average connection time above 10
seconds always has a room for improvement.

We also faced some sort of bug while reconnecting to the network the next day. We then
had to reinstall the software again to get things back to normal. Sometimes
these minor issues at crunch moments can be very irritating.

Speed Test

Speed Test Results for Different Countries

The speed test for this product turned out
to be an interesting one. We got to see the speeds across the whole spectrum.

We used AzireVPN on a Windows device using
the azclient. The issue with azclient is that it comes with OpenVPN protocol
only.

When we conducted the test for all the
locations on random ports, we got speeds ranging from 8% of the original speed to 93% of the initial speed.

We then tried changing the ports. The
results were again random, and the
servers in the same location over different ports showed very different speeds.

It is noteworthy that ping rates are almost
the same for all the port options on the
same server location.

For instance, if we take the Spanish
server, we got a rabbit on one port and turtle on the other.

However, in the end, everything boils down to one question. Is this VPN service
fast? Yes sir, it is.

It might take a few tries for a few users
to obtain the high speeds, but once the
user gets connected to the optimum server with the optimum protocol settings, this VPN service can indeed give some
great internet speed outputs.

Security

AzireVPN has two protocols WireGuard and
OpenVPN, and one proxy Socks5.

They have talked highly of WireGuard on the
official website and seem very proud of it. However, the client that is available
for download supports OpenVPN protocol only.

The user needs to download configuration
files and a suite to use WireGuard protocol. These configuration files are
different for various platforms.

Both the protocols are considered safe, and AzireVPN has rated WireGuard as the safer and faster option, and they recommend the users to choose
WireGuard over OpenVPN.

Socks5 is majorly used to bypass
geo-restrictions, and it is not
encrypted.

When it comes to physical security, they
have kept that base covered too. AzireVPN
has mentioned that it doesn’t outsource
even the installation of the servers.

They set up all the hardware themselves and
don’t keep any hard drives on their servers to make sure there is no data
storage at all.

They have emphasized a lot on the security
of the servers as well the tunnels and security
is one of the strong suites of this product for sure.

User Interface and Experience

The user interface is something which acts as a bridge between the user and
the service. Having a great UI is detrimental to
the success of such services.

In the case
of AzireVPN, they have not been able to
bridge the gap between the user and their product. It is not a case where the
service is poor, but a good UI helps the
user connect to the service.

They provide azclient for OpenVPN and no client for WireGuard. In the azclient user gets nothing but a box to put in
the login credentials and gets to choose
server location and ports.

There is no user interaction other than
this. They did not include WireGuard in the client even though they spoke so
highly of it on the official website.

The user needs to download configuration
files and suite to run WireGuard on
his/her device. The installation guides are not at all easy for a person to
understand if he/she has limited knowledge of VPNs and how they work.

They need to come up with some apps or
client that make the whole process of connecting to the VPN easy and fast for
the user.

Even though they have protocols, ports, and dedicated servers to offer as choices, the
user feels as if there are no options at all because there are separate and lengthy
routes to make these choices.

AzireVPN needs to come up with a functional
and user-friendly UI. The current situation is not promising at all, and a lot needs to be done in this department.

Platforms and Devices

They have very
limited platform support, and they are far behind many of the VPN service
providers when it comes to making the product more accessible.

OpenVPN supports Windows, MacOS, Android,
iOS, Linux, and routers running on DD-WRT or pfSense.

WireGuard is available only for Windows,
Linux, MacOS, Android, and routers
running OpenWrt.

The app available for Android devices to
run OpenVPN is experimental at the moment, and
they themselves don’t recommend using it.

The overall picture in this area is also very
bleak, and they need to come up with ways
to make the service more accessible that too in a
natural way and not the current way.

Customer Support

They don’t offer live chat support. Instead, the user can send them query tickets.
One can expect a reply from them in a few hours if the timing of the query is in accordance with the office hours in Sweden.

The support page is also an essential part
of customer support. Their FAQ page is quite informative and contains a lot of
relevant questions, but they need to realize that the person on the other end
may not be a tech expert or a geek.

The installation guides are not made for an average person in any way.
They either need to omit the need for the user to go through installation
guides for every device or make the
guides simpler and easier to understand.

The inclusion of live chat can also be beneficial
to the users who are now maybe trying to go through the complicated
installation guide and trying to find the best server setting for their use.

Conclusion

We mentioned in the beginning that this
review would be all about the pros
weighing against the cons. So far, we have been unable to find a clear winner, and that is because a vital component was
missing against which we needed to test the product.

That missing component is the user
preference. And it can vary a lot from person to person.

There will be a lot of people who don’t
care about user friendliness and prefer the available way to connect to a VPN,
and there will be many who have no clue as to how to use this product.

Security and usability have poles-apart
ratings. Connection time and internet speed also don’t fit inside the same
bracket.

The product is technically sound and
updated, but they need to bridge the gap
between the user and the product.